Terms of Service

The service

Pubd designs, builds and hosts websites, and provides the Pubd app, where you can edit your website and manage your enquiries, messages, Google reviews and social media posts in one place. Which features you have depends on your plan. Features may change as we improve the service; we will not remove something central to your plan without telling you first.

Your account

You are responsible for keeping your login secure and for activity under your account, including by anyone you give a login to. Tell us promptly if you suspect unauthorised use.

What you publish and send

You are responsible for the content you publish or send through Pubd, including on your website, social media, emails and replies. You agree that:

• you have the right to use the text, photos, videos and other material you upload;
• what you publish is lawful and not misleading, infringing or harmful;
• you send newsletters only to people who have agreed to receive them, in line with the Unsolicited Electronic Messages Act 2007, and ask only your genuine customers for reviews;
• you will not use the service to disrupt or gain unauthorised access to our systems, or misuse any connected account.

AI features

Some features use artificial intelligence to suggest things for you: labels for your enquiries and messages, draft replies, captions, insights, Google listing text and website designs. AI suggestions can be wrong or incomplete. Check them before you rely on them, send them or publish them; what you send or publish is your decision and your responsibility. An inbox label never hides or deletes anything, so please still read what arrives. How AI features handle your information is set out in our Privacy Policy.

Connected accounts

You can connect your Google account (Analytics, Search Console and Business Profile) and your Facebook Page and Instagram account. When you do, you authorise us to access them as described in our Privacy Policy, including publishing the posts you create and sending the replies you write. Your use of those platforms is also subject to Google’s and Meta’s own terms. Those platforms can change or withdraw what they allow at any time, and we cannot guarantee a feature that depends on them will keep working. You can disconnect at any time.

Your customers’ information

When your customers contact you through your website, Facebook, Instagram or Google, we hold and process their information on your behalf, to provide the service to you. You remain responsible for it under the Privacy Act 2020, including telling your customers how their information is collected and used (for example in a privacy statement on your website), and making sure you are allowed to share it with us. We will use it only to provide the service, keep it secure, help you respond to your customers’ requests to see or correct it, and delete it when you ask or your account closes.

Content and ownership

You own the content you provide and publish, and (as set out in your client agreement) your domain name. You give us permission to host, copy and display your content as needed to provide the service. Pubd owns the Pubd app and the underlying platform and software.

Plans and payment

Fees, billing frequency and what each plan includes are set out in your client agreement or on your invoice. Recurring fees are billed in advance, monthly or yearly. Card payments are processed by Stripe. If fees are overdue, we may suspend features or your website after reasonable notice. We will tell you before a price change takes effect.

Availability and disclaimer

We make reasonable efforts to keep websites online and the service running, but we do not guarantee uninterrupted or error-free operation. The service is provided “as is” to the extent permitted by law. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or other law that cannot be excluded. If you are using the service for business purposes, you agree the Consumer Guarantees Act does not apply, to the extent the law allows.

Limitation of liability

To the extent permitted by law, Pubd is not liable for indirect or consequential loss (including lost profits, revenue or data), and our total liability arising from the service is limited to the fees you paid us in the 12 months before the claim.

Ending the service

Either party may end the arrangement in line with your client agreement. When it ends, we will help you move your content and domain, and we will delete your information as set out in our Privacy Policy. We may suspend or end access immediately if these terms are seriously breached.

Changes

We may update these terms from time to time and will change the “last updated” date above. If a change significantly affects you, we will tell you by email before it takes effect.

Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction.

Contact

Questions? Email hello@pubd.io.